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Introduction to Telehealth

COSPT Telehealth treatment for your musculoskeletal conditions works the same way as an appointment with any other medical provider. You will need a device with a forward-facing camera (smartphones are preferred due to the convenience and ease of device movement during the appointment if found necessary).


COSPT is able to treat patients with the same clinical quality and success rate as in-person treatment because of our conservative approach to the assessment and treatment of musculoskeletal conditions. The COSPT care model is based on MDT McKenzie Methodology, which is a movement and position based treatment process which very rarely requires any hands-on intervention of your condition.

Who is able to access IMC's Telehealth through COSPT currently?


All Capital Health Plan Members are able to access the Telehealth Assessment and Treatment option for their care should they find it more convenient during this difficult time.


All Medicaid Plan Members who have been treated for a musculoskeletal condition within the last 90 days are able to access the Telehealth Assessment and Treatment option for their care should they find it more convenient during this difficult time.

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All Blue Cross Blue Shield Plan Members are able to access the Telehealth Assessment and Treatment option for their care should they find it more convenient during this difficult time.

COSPT is actively working with several other health plans and benefit providers to establish the Telehealth Assessment and Treatment option for all patients.

If you don't see your insurance provider above, please contact COSPT directly at (850) 656-1837 to find out if you are eligible for this service, as we are continuously working with new insurance plans and providers.

Who is Eligible?
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New Telehealth Patients

NEW COSPT Telehealth Patients:

Welcome to COSPT's Telehealth Network, facilitated through the JointStrong® Web Application, a comprehensive musculoskeletal care program and all-in-one communication platform for HIPPA-compliant video, audio and text communications between providers and patients.


If you're here, you've probably been invited to use the JointStrong® App by your clinician or other healthcare providers. When you sign-up and complete your profile the JointStrong® App, you will be able to conveniently exchange messages with your provider and have the comfort of knowing your communication is secure, encrypted, and HIPAA-compliant. 

JointStrong® gives you more than just messaging. You can send and receive photos, videos, and PDF attachments as well. And if your provider uses telemedicine, you may do video calls or health questionnaires with the JointStrong® App. Everything you receive from your provider is stored inside the JointStrong® App. Upon completion of your JointStrong® account, make sure to enable notifications so that when you receive a new message from your clinician, you will receive a notification on your phone from JointStrong®. 

Accepting Your Clinicians Invitation

Setting up your COSPT Telehealth appointment:

powered by JointStrong® and IMC

To start using JointStrong®, you must have an invitation link from COSPT, so begin by calling ‭(850) 656-1837. This special link tells JointStrong® which practice you'll communicate with once you have signed up for and completed your profile in the app. Typically your clinician will send the invitation link via a text message or by email. Here are the steps to accept your clinician's invitation and set up your JointStrong® account.

Accepting the invitation from a text or email:

  1. The JointStrong® APP can be managed from any smart mobile device or computer with a forward-facing camera that is able to receive a text message or email. 

  2. Open the email or text message that contains the invitation link. The link will come from the address and may be located in your junk mail folder. Open the message, and click the hyperlink provided. You may have to click the link twice.  

  3. Your smart device or computer's internet browser will open to the JointStrong® webpage.

  4. If you do not yet have a Google account, you will also be prompted to sign up for one at this time. Click continue and follow the prompts to either sign in or create a new account.

  5. You may also need to enter a verification code depending on your browser and account. Select Next, and enter your profile information to complete your setup within the JointStrong® App. You can begin messaging with your provider once you have completed these steps!

Messaging Your Clinician

Messaging your clinician:
Any time you log in to JointStrong® App, you will be able to see the conversation thread between you and your provider by clicking on the "Messages" section of your profile. All communication exchanged with a particular practice will be visible here. To send a message, simply compose your message by tapping into the compose bar at the bottom of the screen and then selecting Send. 

Sending Attachments

Sending attachments to your clinician:
You can securely send photos, videos, and PDFs to your doctor using the JointStrong® App. Select the Camera icon at the bottom of the screen to send a photo or video. Select the Paper Icon at the bottom of the screen to send a PDF. The file you want to send will need to be available on your mobile phone or computer desktop in order to attach it through the JointStrong® App.

Adjusting Your Spruce Settings

Adjusting your settings:

You can access your Settings page by selecting the "Settings" section within the JointStrong® App located on the left-hand side of the page navigation. 

  • Select Notification Preferences to adjust your JointStrong® App notifications as needed. 

  • If you use JointStrong® to communicate with more than one practice or provider, make sure to use the name of the party you wish to speak with at the beginning of your message. This will ensure that the appropriate party is flagged and notified that you have sent a message within JointStrong®.

  • If you need help from the technical support team for the JointStrong® app, select Email Support from the bottom of the page, directly email or call 855-293-0340. We're happy to help in any way we are able.

  • To log out of the JointStrong® App or end your Telehealth session, simply close your web browser.

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